From our central support centre your order can be pre-built and configured prior to delivery, eliminating risk with out of box failures and saving time and money on site.

Built and configured in a safe & isolated environment tests can be conducted to identify faults and can eliminate costly risks of failures. We are also able to make customisations so your equipment is ready for installation upon delivery – meaning less downtime trying to arrange replacements and less time on site.

Our services include:

Configuration of IP settings on all network devices
Installation and configuration of software on all equipment
Configuration of recording and viewing resolutions
Configuration of remote viewing PCs
Creation of user accounts and passwords
Check firmware updated to the latest version

Custom firmware created and installation
Testing for out of box failures
Hardware optimization and guaranteed storage for qualifying enterprise solutions
Custom label equipment for easy location whilst on-site
Provide full system documentation

Available for


Intrusion	Video

Whether you are working on a small project, a complex integrated solution or require a bespoke install, you can choose ADI’s pre-build and configuration service.

PRE-CONFIGURATION SERVICES

BRONZE

SILVER

GOLD

Program IP address

Program subnet mask

Program gateway

Update latest firmware (camera & recorder)

Add camera to recorder

Install & configure HDD (recorder)

Camera name (recorder)

Set camera resolution (recorder)

Set camera frame rate (recorder)

Set recording schedule (recorder)

RAID configuration (recorder)

Client workstation configuration

Have a bespoke project in mind?

The ADI Technical Support Team are experienced in providing bespoke solutions for any install, from small residential jobs to large scale commercial projects. To learn how you reduce time on site drive the total cost to deliver, discuss your requirements with your local ADI Account Manager.

ADI works with all the leading security and Fire manufactures

Or maybe you need something simple....

Installing a hard drive or checking for the latest firmware upgrade of our NVR / DVR? We can do that too!